For Complaints and Claims

Submitting complaints:

• Authors or reviewers should send their complaint exclusively to the email address gtm@infomed.sld.cu, explaining the case and presenting arguments to support their claim.
• The complaint must clearly state the facts, be supported by solid arguments, and provide sufficient data to suggest a possible violation of editorial ethics.
• It is mandatory to include contact information: full name, email, and telephone number. For anonymous complaints, a response will be given to the sender's email address.

Evaluation and response:

• Director will review the complaint, maintaining confidentiality, and will respond within a maximum of three (3) business days.
• Complex cases will require additional time, and the complainant will be notified promptly.
• Complaints outside the scope of the journal (e.g., personal conflicts) will be rejected with a formal explanation.

Investigation and decision:

• When the reason for the complaint or appeal involves a breach of established ethical best practices, the procedure will be followed as dictated by COPE (Committee on Publication Ethics) and adapted by RIC.
• The journal may request additional information or documentation to clarify the facts.

Exclusions and sanctions:

• Complaints containing offensive, defamatory, or threatening language will not be processed.
• Unfounded, false, or malicious complaints may be referred to legal authorities or to the complainant's affiliated institution (if known).

Institutional commitment:

• Editorial Board will guarantee prompt responses and ensure the processing of all complaints.
• Dissatisfied complainants may appeal to higher levels of jurisdiction, as appropriate.